You may return most new, unopened items within 21 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that some products may not be able to be shipped to international destinations.
When you place an order, the freight charges will be calculated during the checkout process according to the shipping option you choose. Freight charges are based on product weight.
Within Australia only - Special shipping rate for any number of products
We have an Australia-wide flat rate of $9.90 for any number of products. However, if you are ordering one or few items, you may choose to select the regular postage rate which may be less than the flat rate.
Eternity Ink makes every reasonable effort to despatch orders within 5 working days of your payment being approved. You will receive a confirmation e-mail when your order is shipped. Actual delivery times are the responsibility of Australia Post.
If you have queries, regarding any of our policies, please contact us at the address below.
Suite 2, 181 First Avenue, Five Dock
NSW 2046 - Australia
Phone +61 2 8736 3677
Fax +61 2 8736 3670